Our COvid-19 Response
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OUR POLICIES & PROCEDURES
Welcome Back! It’s been a while so here’s a reminder of our Covid-19 policies. We’ve also made a few changes to our procedures and we are pleased to share them with you here:
COVID 19 RISK ASSESSMENT – We have reviewed our COVID-19 specific risk assessment as required by the government, which has been trained and communicated with both of our teams.
STAFF TESTING – Our teams will be required to take part in weekly lateral flow testing for the protection of both our customers and our staff.
TEST & TRACE – As required by law, the NHS Test & Trace QR code poster is situated at the entrance to both of our venues. Please ensure you check in on arrival. Alternatively, we will collect your contact details on arrival. Our booking system will capture contact details for pre-booked parties. We respect your privacy, and these details will only be passed onto the national NHS Test & Trace programme if requested.
RULE OF SIX – Please remember we are only able to take bookings for up to a strict maximum of 6 people.
RESERVATIONS & BOOKINGS – All bookings will now be made through the website, so we will no longer be taking requests through our social media channels. All bookings are subject to a strict 2 hour time limit at the weekend. There will be a 15 minute grace period from the time you have booked, for you to arrive.
CASH/CARD PAYMENTS – Both of our venues are now ‘cashless’ and we will only accept debit/credit cards as form of payment.
FACE MASKS – Please ensure you are wearing a mandatory face covering on entry and when walking around our venues. You are not required to wear your face covering when seated at your table. Our teams will also be wearing face coverings at all times.
TABLE SERVICE – We are only able to operate table service, and orders will be taken at the table by your server. Please remain seated at your table, do not order or stand at the bar.
SOCIAL DISTANCING – Please remember that it is everyone’s responsibility to ensure social distancing continues to take place. We have taken all reasonable steps to maintain a safe distance between tables, and we have done everything practical to manage transmission risk.
SANITISER STATIONS – You will be encouraged to use hand sanitiser, which will be available on entry and around our venues. Please use them where possible.
CONDIMENTS & CUTLERY – Single use condiment sachets will be offered to you when your food arrives, and cutlery will be presented at your table when your order has been taken.
GROUP PARTY BOOKINGS/PRIVATE HIRES – Please note that until social distancing measures are removed completely, we will not be taking any large group or private hire bookings regardless of the future date.
Finally, We ask you to remember that this again, will be a ‘new normal’ and things have changed for all of us, including our customers. If you have any constructive feedback or concerns during the time of your visit, please do ask to speak to one of the company directors, or drop them an email at email@example.com and they will respond to you in a timely manner.
Thank you for reading, and we really look forward to welcoming you back to Bloom.