HOW LONG DO WE HAVE OUR TABLE FOR?
All tables or reserved areas are allocated a 2 hour time slot. If you wish to extend your booking for longer, please let us know at the time of booking and we will do our best to accommodate you.
We will hold your table or reserved area for 15 minutes after your booking time. If for any reason your party is running late, please let us know in advance. If after 15 minutes, we haven’t been contacted or your party hasn’t arrived, we reserve the right to cancel your booking and you will forfeit your table or reserved area.
CAN WE ADD GUESTS TO OUR PARTY?
We will do our best to increase party sizes where possible, although this may not always be the case dependant on overall covers booked in for that day/night. Please contact either venue in advance if this is the case.
DO WE NEED TO PAY A DEPOSIT?
For parties of more than 6, whether it be a drink or food booking, we require a strictly non refundable deposit of £5 per person. We are an independent business with limited space, so we hope you understand the reasoning behind this. Deposits can be made over the telephone, or by calling into either venue, and must be made 2 weeks in advance of your booking. Your deposit will be deducted from your bill at the end of your visit. Any individual or group cancellations will forfeit their £5 deposit regardless of notice period.
DO WE NEED TO PRE-ORDER?
For parties of more than 6 who are dining with us, we require a pre-order of your food choices. This will ensure a speedier service time on the day/night of your booking. Pre-orders are required no later than 48 hours before your booking date. You can email your pre-orders to firstname.lastname@example.org or by messaging our social media channels. We would prefer not to take pre-orders over the telephone so there is no confusion with what has been ordered. You are welcome to pre-order drinks too if you so wish.
CAN I ADD OR CHANGE WHAT I HAVE ORDERED?
You can add or change what you have ordered by giving us 48 hours notice. Any later and we will do our best to accommodate your request(s).
WE HAVE MEMBERS OF OUR PARTY WHO HAVE ALLERGIES, WHAT DO WE DO?
Please make us aware in advance of any members of your party who may have allergies. We have an allergen menu which we will be happy to discuss with you via email, telephone or through our social media channels.
HOW DO WE AMEND OR CANCEL OUR BOOKING?
You can amend or cancel your booking via the online booking system, or by contacting either venue direct via email or telephone. Please can we ask that you give us as much notice as possible of your intention to cancel. Any individual or group deposits or pre-authorisations are strictly non-refundable and will be forfeited regardless of notice period.
We hope that covers most frequently asked questions – for any other specific queries, please contact either venue direct before your booking date.