Before we get back to the good stuff, we need to update you on the important stuff.
We have always been clear that in order for us to reopen, we had to ensure that our customers felt completely safe to return to us, and the working environment for our staff was safe to work in.
We have made a number of operational changes in relation to the covid-19 pandemic, and we are pleased to share them with you here:
COVID 19 RISK ASSESSMENT – We have completed a COVID-19 specific risk assessment as required by the government, which will be trained and communicated with all of our team.
CONTACT TRACING – To assist the national track and trace programme, you will be asked by your server to provide your name and a contact number. We respect your privacy, and will ONLY provide these to the NHS on request from them directly. Your details will be destroyed securely after 21 days.
ENHANCED CLEANING PROCEDURES – The venue will be thoroughly deep cleaned by an external cleaning company, and we will have enhanced, regular cleaning processes in place which will be completed both daily and weekly by our team. We’ll pay particular attention to the cleaning of objects and surfaces that are touched regularly.
MENUS – Out with the old, in with the new! We’ll have new food and drinks menus which are wipeable, and will be sanitised after each use by our customers.
CONDIMENTS – We have removed our shakers from our tables, which will be replaced with single use sachets. Staff will offer you these when your food arrives.
STAFF TRAINING & AWARENESS – All of our team will receive updated, detailed training on our new procedures, and the importance of remaining ‘COVID secure’.
SANITISER STATIONS – You will be encouraged to use hand sanitiser, which will be available on entry and around the venue. Please use them where possible. Staff will also be asked to “wash their hands” regularly.
USE OF PPE – As a mitigating measure, staff will wear face visors and gloves when preparing drinks. Staff will also be required to change into their uniform at work only.
TOILETS – Our toilets have always been gender free, and will remain so. We’ll ask you to ensure they are occupied by one person only at a time to ensure social distancing. Our hand washing facilities have changed – We have replaced towels with single use, throwaway paper towels. We ask that these are disposed of using the waste bins provided and not flushed down the toilet.
OUTDOOR SEATING – We are pleased to announce that we will have new outdoor seating and tables available to help with social distancing. We will be licensed until 9pm.
SOCIAL DISTANCING – We have reconfigured our tables, taking all reasonable steps to maintain a safe distance. We have done everything practical to manage transmission risk. Please follow our signage guidance where displayed.
SIGNAGE – Please take note of any new signage around the venue, which will inform you of our procedures. If your unsure of anything, please ask a member of staff.
RESERVATIONS & BOOKINGS – In order for us to be able to monitor footfall to the venue, we advise against walk ins (particularly at weekends) and encourage you to book in advance through the website. All bookings are subject to a strict 2 hour time limit, and to a strict maximum of 6 people. We will confirm your booking through a bounce back email which will detail our terms and conditions. Please try and contact us if you are running late. There will be a 15 minute grace period from the time you have booked, for you to arrive.
CASH/CARD PAYMENTS – Whilst we are happy to still take cash payments, we would ask that you pay with contactless debit/credit cards wherever possible.
TABLE SERVICE – As generally done previously, we will now only be operating a table service, and orders will be taken at the table by your server. Please remain seated at your table, do not order or stand at the bar. Food and drinks will be delivered to your tables on trays to minimise contact, along with your cutlery.
FOOD HYGIENE – Before we closed, we were proud to have been awarded 5 stars by the food standards agency, and will of course, continue our usual high standards of hygiene & cleanliness.
Finally, We ask you to remember that this will be a ‘new normal’ and things have changed for all of us, including our customers. If you have any constructive feedback or concerns during the time of your visit, please do ask to speak to one of the owners, or drop them an email at firstname.lastname@example.org and they will respond to you in a timely manner.
Thank you for reading, and we really look forward to welcoming you back to Bloom.