Further to the governments announcement regarding the lifting of all restrictions from Monday 19TH July, we plan to operate largely to how we have been over the past few months. We do however recognise and appreciate that there is a lot of confusion as to what is expected from us and you going forward. Please find below a number of frequently asked questions which hopefully clear things up for you!
Q: WHAT IS YOUR MASK POLICY?
A: We don’t have one. We respect our teams and our customers individual choices, and we are leaving it down to each individual to decide what makes them feel most comfortable.
Q: DO I STILL NEED TO USE THE NHS TEST & TRACE QR CODE AT THE FRONT DOOR?
A: No. This is no longer mandatory, however we are leaving it on display at both of our sites for customers who still wish to use it.
Q: CAN I NOW BOOK FOR MORE THAN 6 PEOPLE IN A PARTY?
A: Our maximum table size is for 6 people anyway, so by default, we can only accept table bookings for 6 people. We are happy to take some larger bookings dependant on size and availability by putting 2 tables next to each other for example. Please contact the relevant venue to discuss individual requirements who will do there best to accommodate you. Bottomless Brunch Bookings will remain at a maximum of 6 people for speed and quality of service reasons.
Q: IS IT STILL TABLE SERVICE ONLY OR CAN I ORDER AT THE BAR?
A: Due to the nature and style of our business, we will continue to take orders at your table.
Q: ARE YOU TAKING PRIVATE HIRE ENQUIRIES OR LARGE PARTY BOOKINGS?
A: Unfortunately not. We trade 6 days a week, and our booking system is open 2 months in advance.
Q: DO I STILL NEED TO MAKE A BOOKING, OR CAN I JUST WALK IN?
A: We advise making bookings (particularly at weekends) due to our level of trade. Of course if we have tables available at the time of you arriving, we will accommodate you where we can.
Q: ARE YOU MAKING MORE TABLES AVAILABLE NOW SOCIAL DISTANCING ISN’T MANDATORY?
A: No. We will not be making any changes to the table layouts at either venue.
Q: WHAT OTHER CORONAVIRUS MEASURES WILL YOU STILL HAVE IN PLACE?
A: Hand sanitiser will still be available to use throughout our venues. Cutlery will continue to be brought to your table, and we will still be providing single use condiment sachets.
We think that just about covers it! If you have any other specific questions or enquiries, please do feel free to drop us a message on our social channels or email firstname.lastname@example.org
Finally, please remember this is, yet again, a new normal and things have changed for all of us, including our customers. If you have any constructive feedback or concerns please do feel free to raise them with us at the time of your visit.
Look forward to seeing you soon!